Kelley Blue Book and Taco Bell® Survey Examines 'Drive-Thru Effect'


Kelley Blue Book and Taco Bell® Survey Examines 'Drive-Thru Effect'

IRVINE, Calif., February 21, 2006 - Hitting the drive-thru may save a few precious minutes, but what you eat could save thousands of dollars in the long run. When it comes to a vehicle's residual value, it's what's on (or not on) the inside that counts.

According to the results of a national survey conducted by Kelley Blue Book Marketing Research and Taco Bell Corp., nearly 60 percent of all vehicle owners eat or allow someone to eat in their vehicles, yet only 34 percent rank a clean interior as "the most important attribute to the long-term value of their vehicle" (vs. 66 percent for exterior). And that could be costly.

"Our research highlights a huge misperception among consumers: that the interior condition of a car has less importance than the exterior appearance in terms of residual value," said Jack R. Nerad, executive editorial director and market analyst for Kelley Blue Book. "Cars in excellent condition and appearance - both inside and outside - can be valued thousands of dollars higher than those in good or fair condition."

"With people spending more time in their vehicles, the number of dashboard diners has also increased. The dirty little secret? Messy interiors could potentially cost owners thousands of dollars when it comes time to turn in or sell their vehicles," adds Nerad.

Innovative companies like Taco Bell are creating solutions for diners on the go with mess-free products like the Crunchwrap Supreme™, while leading automotive companies are developing stain-resistant seats and interiors that can be hosed out.

"Our guests tell us they want products that better facilitate their busy, on-the-go lifestyle," said Bill Pearce, chief marketing officer of Taco Bell Corp. "With this in mind, and the fact that drive-thru accounts for nearly 70 percent of our business, we have created a portable product that's easy to eat in the car. Crunchwrap Supreme is the classic Taco Bell taste made modern, and its benefit is being able to eat it, not wear it."

The Kelley Blue Book Marketing Research and Taco Bell survey also found that people who allow eating in their vehicle were less concerned with their vehicle's overall appearance, ranking all vehicle attributes lower than those who don't allow eating in their car. Some other highlights of the study include:

  • Burgers and fries are the "messiest food they have eaten in their car" (34 percent)
  • A combined 90-plus percent of respondents indicate auto body (72 percent) and exterior paint (19 percent) are the most important attribute to long-term value of a car, compared to just five percent who named an interior part as most important
  • When given a choice of 13 attributes to rank in importance with regard to eventual resale value, stained seats and carpets ranked as number 10 and 11 (respectively)


The Crunchwrap Supreme, named in 2005 as QSR Magazine's "Best Meal for on the Move" and a "highlight in portability" by The Los Angeles Times, offers consumers the classic tastes of Taco Bell in an extremely portable, self-contained flour tortilla that's grilled to seal in all the flavors to eat on the go. The Crunchwrap includes a crunchy tostada shell, seasoned beef, warm nacho cheese sauce, lettuce, juicy tomatoes and cool sour cream and is available for $1.89 at participating restaurants (price may vary by location).

Kelley Blue Book Marketing Research administered this nationwide, random survey on from January 30-February 1, 2006, to 1,223 drivers who own or lease their primary vehicle.

About Taco Bell
Taco Bell Corp., a subsidiary of Yum! Brands, Inc., (NYSE: YUM), is the nation's leading Mexican-style quick service restaurant chain serving tacos, burritos, signature Quesadillas, Grilled Stuft Burritos®, nachos and other specialty items. Taco Bell serves more than 35 million consumers each week in nearly 6,000 restaurants in the U.S. "Think Outside the Bun®" and visit

About Kelley Blue Book (
Since 1926, Kelley Blue Book, The Trusted Resource®, has provided vehicle buyers and sellers with the new and used vehicle information they need to accomplish their goals with confidence. The company’s top-rated Web site,, provides the most up-to-date pricing and values, including the New Car Blue Book® Value, which reveals what people actually are paying for new cars. The company also reports vehicle pricing and values via products and services, including software products and the famous Blue Book® Official Guide. is rated the No. 1 automotive information Web site among both new and used vehicle shoppers, and half of online vehicle shoppers visit  Kbb.comis a leading provider ofnew car prices,car reviewsandnews, used car blue book values, auto classifiedsandcar dealer locations. No other medium reaches more in-market vehicle shoppers than
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